PROCEDURES, TERM AND CONDITIONS, PPRIVACY POLICY

 

"APPLIANCE REPAIRS JOHANNESBURG" is located at 21 11th Road, Unit 53 Rivonia Axis, Rivonia, Sandton 2191.

We repair and service household appliances in Sandton, Randburg, Midrand, Centurion, Roodepoort, Krugersdorp, Bassonia, Glenvista, Meyersdal, Alberton, Bedfordview, Kempton Park, Benoni, Boksburg, Edenvale, Houghton, Norwood, Rosebank, Parktown and whole Johannesburg and surrounding suburbs.

In addition to referred customers, we obtain our customers through online advertising.

Our official web domain and landing page is: www.appliancerepairs-johannesburg.co.za with 6 pages for customers to browse and understand our policies, procedures and the quality of service we provide; to familiarize themselves with our terms and conditions.

If, for example, your fridge, washing machine, oven, stove, dishwasher, tumble dryer, freezer or other appliance stopped working, not performing as usual or needs to be install its when you should request a service call.

 

PROCEDURES

 

After a call has been made or a reservation is submitted or an online contact has been processed, our office operator will need your contact details: Name, Contact number (specially Whatsapp number), location pin or address and your availability if you did not provide them on the form or during conversation. Once we have agreed on a call time, you can relax knowing that your appliance will be back to normal working condition very soon. Our technician will always call you before coming to your premises. During the assessement, you will receive a suggestion on what to do and the estimated cost of the repair. If you agree, the technician will work on your appliance unit and your appliance will be fixed. Most of the time, the repair can be done on the spot. In other cases where a part is needed, we have access to a very large network of spare parts suppliers.

 

Is there a call-out fee?

 

Yes, there is. Our call-outs and inspections are very affordable. There is a fee that we have to charge to cover the expenses of travel and the most valuable commodity: - time.
This call-out fee is only charged if you decide not to accept the technician's quotation.
The call-out fee for most of Pretoria, Johannesburg and Suburb areas is R500.

 

In which areas do we perform the appliance repairs?

 

We operate in whole Gauteng province and our team of technicians are located in the following locations: Centurion, Midrand, Sandton, Bryanston, Randburg, Roodepoort, Krugersdorp, Bassonia, Glenvista, Wichester Hills, Mondeor, Mulberton, Meyersdale, Alberton, Bedfordview, Norwood, Houghton, Rosebank, Braamfontein, Killarney, Parktown, Boksburg, Kempton Park, Benoni, Isando, Edenvale, Pomona and Pretoria.

If you live in Gauteng Proving in an area that is not in any of these cities, feel free to ask if We can send someone to your area.

 

TERM AND CONDITIONS

 

Appointment time will be made. The technician will call 30 minutes before the time, to confirm a time.
We repair as we go, and can only proceed to next customer when done with current customer's repair.

 

Guarantees

 

• All parts fitted by "APPLIANCE REPAIRS JOHANNESBURG" are guaranteed ( dependent in the guarantee offered by the manufacturer) and should the part fail during this period, no charge will be made for either the part or call out and labour.


• Most home appliance parts do not have warranty from the manufacturers and suppliers and in this case, "APPLIANCE REPAIRS JOHANNESBURG" has no warranty to give for any part which is not guaranteed by the manufacturer or the supplier; nevertheless we assure our customers a guarantee of service or repair apart from spare parts which goes up to 6 months.


• Specific repairs carry no guarantee . This will be communicated to customer before commencing with the repair. It will be written on the invoice as well.


• If the machine/appliance fails during the guarantee period and it is found to be a different fault, then a charge will be made for a call out. Additional repairs will be quoted for.


• We do NOT cover food loss or spoilage in respect of refrigeration products.


• We will NOT fit any parts not supplied by us, as we are unable to then offer a guarantee.


• Clearing of pumps or damage caused to pumps by foreign objects, eg coins, keys, buttons will result in a chargeable repair.


• If a repair or replacement takes place under guarantee, the guarantee does not restart.


• Please note that guarantee cover appliances used for normal domestic purposes only.

 

General

 

• We will carry out diagnostic, to establish any fault with the appliance and we will rectify it within the agreed cost.


• After our inspection, a verbal quotation will be provided for parts to be supplied and labour as a total cost.


• We will only proceed once we have verbal acceptance.
• The repair cost is based on the job, not on the time the repair takes to perform.

 

Call out fee

 

We charge a non-refundable call out fee of R500 in following situations:

• When customer does not accept the quote, for whatever reason.


• When parts are not available. Supplier discontinued the parts.


• When appliance is not repairable.


• Where there is no fault with your appliance.

 

Refund

 

Refunds may be issued on a case-by-case basis at the owners discretion. Refunds may take up to 14 days to process. The following parts cannot be refunded : control boards, special order parts.

 

Payment

 

Payment is due at the completion of the technicians visit or the completion of the repair, whichever is later.
We accept cash, e-wallet, or Instant eft. When eft option is used, we require proof of payment, while technician is still on site.

 

PRIVACY POLICY

 

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy has been created with the help of the Privacy Policy Generator.

 

Interpretation and Definitions

 

1. Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

2. Definitions

 

For the purposes of this Privacy Policy:

 

• Account: means a unique account created for You to access our Service or parts of our Service.


• Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to "APPLIANCE REPAIRS JOHANNESBURG", at 21 11th Road, Rivonia, Sandton, 2191.


• Cookies: are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.


• Country: refers to: South Africa


• Device: means any device that can access the Service such as a computer, a cellphone or a digital tablet.


• Personal Data: is any information that relates to an identified or identifiable individual.


• Service: refers to the Website.


• Service Provider: means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.


• Third-party Social Media Service: refers to any website or any social network website through which a User can log in or create an account to use the Service.


• Usage Data: refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


• Website: refers to "APPLIANCE REPAIRS JOHANNESBURG", accessible from http://www.appliancerepairs-johannesburg.co.za/


• You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
   

  Collecting and Using Your Personal Data

   

  Types of Data Collected

   

  Personal Data

   

  While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

   
   

  Usage Data

   

  Usage Data is collected automatically when using the Service.

   

  Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

   

  Use of Your Personal Data

   

  The Company may use Personal Data for the following purposes:

   
   

  Disclosure of Your Personal Data

   

  Business Transactions

   

  If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

   

  Law enforcement

   

  Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

   

  Other legal requirements

   

  The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

   
   

  Security of Your Personal Data

   

  The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

   

  Children’s Privacy

   

  Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

   

  If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

   

  Changes to this Privacy Policy

   

  We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

   

  Contact Us

   
  • • Email address
    
    
    • First name and last name
    
    
    • Phone number
    
    
    
     
    • Usage Data
     

    We may share Your personal information in the following situations:

    • To provide and maintain our Service, including to monitor the usage of our Service.
    
    
    • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
    
    
    • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
    
    
    • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
    
    
    • - To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
    • To manage Your requests: To attend and manage Your requests to Us.
    
    
    • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
    
    
    • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
    
    
    • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
    
    
    • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
    
    
    • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
    
    
    • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
    
    
    • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
    
    
    • With Your consent: We may disclose Your personal information for any other purpose with Your consent.
    • Comply with a legal obligation
    
    
    • Protect and defend the rights or property of the Company
    
    
    • Prevent or investigate possible wrongdoing in connection with the Service
    
    
    • Protect the personal safety of Users of the Service or the public
    
    
    • Protect against legal liability
    • By email: privacy@appliancerepairs-jojannesburg.co.za
    
    
    • By phone number: 083 887 3791